Amazon Instant Video Won T Load On Samsung Tv

Are you one of the many people experiencing difficulty loading Amazon Instant Video on your Samsung TV? This can be a frustrating experience, especially if you’re in the middle of enjoying a show or movie. Fortunately, there are several potential solutions to this problem.

Check Your Network Connection

The first thing to check is your network connection. If your TV isn’t connected to the internet, or if your connection is weak or unstable, this could be the cause of the problem. Try resetting your router or modem, or moving your TV closer to your wireless access point.

Router And Modem

Update Your Samsung TV Software

If your network connection is strong and stable, the next thing to try is updating your Samsung TV software. This can often resolve compatibility issues with Amazon Instant Video. To check for updates, go to your TV’s settings menu and look for the “Software Update” option.

Samsung Tv Settings

Clear Your Samsung TV Cache and Data

Another potential solution is to clear your Samsung TV’s cache and data. This can help to resolve any conflicts or issues that are preventing Amazon Instant Video from loading. To do this, go to your TV’s settings menu, select “Apps”, and then select “Amazon Instant Video”. From there, choose the “Clear Cache” and “Clear Data” options.

Samsung Tv Apps

Restart Your Samsung TV and Amazon Instant Video

If none of the above solutions work, try restarting both your Samsung TV and Amazon Instant Video. This can often resolve any temporary issues that are preventing the app from loading. Make sure to fully power off your TV and unplug it from the wall for at least 30 seconds before plugging it back in and turning it on again.

Samsung Tv Power Button

Contact Samsung or Amazon Customer Support

If you’ve tried all of the above solutions and are still experiencing difficulty loading Amazon Instant Video on your Samsung TV, it may be time to contact customer support. Both Samsung and Amazon have dedicated support teams that can help you troubleshoot the issue and find a solution.

Samsung Customer Support


Loading Amazon Instant Video on your Samsung TV shouldn’t be a difficult or frustrating experience. By checking your network connection, updating your Samsung TV software, clearing your cache and data, restarting your devices, and contacting customer support if necessary, you can resolve this issue and get back to enjoying your favorite shows and movies.

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