Amazon Prime Video is a popular streaming service that offers a variety of movies and TV shows. One of the features of the Amazon Prime Video app is the audio description option, which provides audio commentary on the visual content for people with visual impairments. However, some users have reported that they are unable to turn off the audio description, which can be frustrating. In this article, we will discuss the possible reasons why the audio description won’t turn off and provide some solutions to fix the issue.
What is Audio Description on Amazon Prime Video?
Audio description is a feature that provides an audio commentary on the visual content for people with visual impairments. It narrates the action, characters, and other important visual details that are not otherwise conveyed through dialogue or sound effects. Amazon Prime Video offers audio description for a wide range of movies and TV shows, which can be accessed through the app’s accessibility settings. The audio description option is indicated by a small headphone icon next to the title.
Why Won’t the Audio Description Turn Off?
Some users have reported that they are unable to turn off the audio description even after disabling the feature in the app’s accessibility settings. This can be due to various reasons, such as a glitch in the app, outdated app version, or a bug in the operating system. Here are some possible solutions to fix the issue:
How to Fix Audio Description Won’t Turn Off Issue on Amazon Prime Video App?
1. Restart the App
The first step to fix any app-related issue is to restart the app. Close the Amazon Prime Video app and reopen it to see if the audio description is still playing. If it is, move on to the next step.
2. Clear Cache and Data
Clearing the app’s cache and data can sometimes fix app-related issues. To do this, go to the device settings, select “Apps & notifications,” find the Amazon Prime Video app, and select “Storage & cache.” Then, select “Clear storage” and “Clear cache.” This will delete all the app’s data, including your login information and preferences, so be sure to log in again after clearing the cache and data.
3. Update the App
If you are using an outdated version of the Amazon Prime Video app, it may have bugs or glitches that prevent the audio description from turning off. Check for any available updates in the app store and download the latest version. This may fix the issue.
4. Check the Operating System
If the above solutions don’t work, the issue may be with the operating system. Check if there are any updates available for your device’s operating system and install them. This may fix any bugs or glitches that prevent the audio description from turning off.
5. Contact Amazon Prime Video Support
If none of the above solutions work, contact Amazon Prime Video support for further assistance. They may be able to diagnose the issue and provide a solution.
Conclusion
The audio description option on Amazon Prime Video is a useful feature for people with visual impairments. However, if you are unable to turn off the audio description, it can be frustrating. Follow the above solutions to fix the issue and enjoy your favorite movies and TV shows on Amazon Prime Video.
