If you’re a Samsung Smart TV owner, you may have experienced issues with the Amazon Prime Video app not working properly. This can be frustrating, especially if you’re trying to watch your favorite shows or movies. But don’t worry, there are several ways to fix this problem. In this article, we’ll go over some common reasons why the Amazon Prime Video app may not be working on your Samsung Smart TV and how to troubleshoot the issue.
Reasons why Amazon Prime Video app may not be working on Samsung Smart TV
Before we dive into solutions, it’s important to understand why the Amazon Prime Video app may not be working on your Samsung Smart TV. Here are some common reasons:
- The app needs to be updated
- Your Samsung Smart TV needs to be updated
- There’s an issue with your internet connection
- There’s an issue with your Amazon Prime Video account
- There’s an issue with the app itself
How to fix the Amazon Prime Video app not working on Samsung Smart TV
1. Update the app
The first thing you should try is updating the Amazon Prime Video app on your Samsung Smart TV. Here’s how:
- On your Samsung Smart TV, go to the Smart Hub
- Go to the Apps section and find the Amazon Prime Video app
- Select Options and then select Update Apps
- Wait for the update to complete and then try using the app again
2. Update your Samsung Smart TV
If updating the app doesn’t work, you may need to update your Samsung Smart TV. Here’s how:
- On your Samsung Smart TV, go to Settings
- Select Support
- Select Software Update
- Select Update Now
- Wait for the update to complete and then try using the app again
3. Check your internet connection
If both updating the app and your Samsung Smart TV don’t work, there may be an issue with your internet connection. Here are some things you can try:
- Restart your router
- Move your Samsung Smart TV closer to your router
- Use a wired connection instead of a wireless connection
4. Check your Amazon Prime Video account
If your internet connection is fine, there may be an issue with your Amazon Prime Video account. Here are some things you can try:
- Log out of your Amazon Prime Video account on your Samsung Smart TV and then log back in
- Check if there are any issues with your payment or subscription
- Contact Amazon support for further assistance
5. Uninstall and reinstall the app
If none of the above solutions work, you may need to uninstall and reinstall the Amazon Prime Video app on your Samsung Smart TV. Here’s how:
- On your Samsung Smart TV, go to the Smart Hub
- Go to the Apps section and find the Amazon Prime Video app
- Select Options and then select Delete
- Go back to the Smart Hub and reinstall the Amazon Prime Video app
Conclusion
If you’re experiencing issues with the Amazon Prime Video app not working on your Samsung Smart TV, there are several solutions you can try. From updating the app and your Samsung Smart TV to checking your internet connection and Amazon Prime Video account, these solutions should help you get back to enjoying your favorite shows and movies in no time.
